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Issue
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Suggested Resolution
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My student does not have a Newton County Schools (NCS) Chromebook.
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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My student’s NCS Chromebook is damaged/not working.
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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My student CANNOT log in to their NCS Chromebook.
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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My student CAN log in to the NCS Chromebook, but Edgenuity will not open.
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Be sure you are using the Edgenuity App in LaunchPad (Middle and High School)
If you continue to experience issues with logging into Edgenuity, ask your VIP teacher/facilitator to submit a Help Ticket to have the issue addressed.
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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My student does not have all the classes from their Infinite Campus schedule available in Edgenuity
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Please reach out to the VIP Counselor, Mrs. Alicia Walker, at [email protected]
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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My student does not know/remember their login information.
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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My student changed their password and cannot remember it.
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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One or more of the apps in LaunchPad do not work
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Ask your VIP teacher/facilitator to submit a Help Ticket to have the issue addressed.
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My student wants to change one or more of their classes.
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Please reach out to the VIP Counselor, Mrs. Alicia Walker, at [email protected]
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Please call the VIP office for assistance 678-625-6826 (press 5 for VIP).
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My student should be in a Quest class but it is not showing in Infinite Campus and/or Edgenuity.
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Please reach out to the VIP Counselor, Mrs. Alicia Walker, at [email protected]
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I am not getting weekly progress emails from Edgenuity.
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Please reach out to the VIP Counselor, Mrs. Alicia Walker, at [email protected]
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Ask your VIP teacher/facilitator to locate your access code via email.
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